1. How We Fulfill Your Order

Silkviora™ works with fulfillment partners to prepare and dispatch electronic products to supported delivery destinations. Depending on product availability and the shipping address, orders may be fulfilled through different partner facilities.

The shipping origin may therefore differ between orders. Your purchase may be dispatched from an overseas fulfillment facility rather than a warehouse located in your country.

We aim to provide accurate delivery estimates and tracking information so you can follow the progress of your order after dispatch.

2. Processing Time & Shipping Charges

Standard Order Processing

Orders are typically prepared for shipment within 2–4 business days after payment confirmation.

This period includes order verification, product preparation, and packaging. Business days exclude weekends and applicable public holidays.

Processing During Busy Periods

During holidays, promotional events, or periods of increased order volume, processing may take up to 5 business days.

Shipping Fee

Any additional charges that may apply to your order will be displayed during checkout where applicable.

3. Estimated Delivery Times

Delivery estimates begin after your order has been dispatched. The processing period described above is not included in these estimates.

These time frames are estimates, not guaranteed arrival dates. Actual transit times may be affected by carrier operations, customs clearance, local delivery conditions, severe weather, or other circumstances outside the normal shipping process.

We recommend reviewing the estimated delivery period before placing an order needed for a specific occasion.

4. Tracking Your Shipment

After your order has been dispatched, a shipping confirmation email will be sent to the email address associated with your purchase.

This email will include your tracking number and available tracking information so you can check the progress of your shipment.

• Tracking details may take 1–3 business days to appear after the shipping label has been created.
• Tracking updates may occur at different intervals depending on the carrier and shipping route.
• If your tracking information remains unchanged for an extended period, please contact our support team with your order number.

We will review the available tracking information and help you determine the appropriate next steps.

5. International Customs & Import Charges

International shipments may be subject to import duties, customs processing fees, or local taxes depending on the destination and applicable import regulations.

Unless otherwise stated at checkout, international orders are shipped on a Delivered Duty Unpaid (DDU) basis.

Under this arrangement, the recipient is responsible for applicable import duties and taxes assessed by the destination country's customs authorities.

Customs inspections and clearance procedures may extend the estimated delivery period. If additional documentation or action is required, our customer service team can help review the available shipping information.

6. Address Changes & Order Cancellations

If you notice an incorrect delivery address or wish to request an order cancellation, please contact our customer support team as soon as possible.

Requests submitted within this period will be reviewed based on the current fulfillment status of your order.

Once an order has been dispatched, we may be unable to change its destination or cancel the shipment. If the order has already entered fulfillment, we will check whether the requested change is still possible.

If a cancellation cannot be completed, you may contact our team to discuss available return options in accordance with our Return & Refund Policy.

7. Delayed, Missing, or Lost Packages

Occasionally, shipments may experience delays or tracking irregularities during transportation.

If your order has not arrived within the estimated delivery period, or if tracking has not updated for an extended time, please contact us at service@silkviora.com.

Include your order number and any relevant tracking details so our customer support team can investigate the situation with the available carrier information.

If a shipment is confirmed lost in transit, we will arrange an appropriate replacement or refund solution at no additional cost to you.

If tracking indicates that your package was delivered but you have not received it, please contact us so we can review the delivery details and assist with the investigation.

8. Items Damaged During Delivery

If an electronic product arrives damaged or appears to have been affected during transportation, please contact our customer support team as soon as possible.

When contacting us, please provide your order number, a short description of the issue, and clear photographs of the product and packaging when available.

Reporting visible damage within 72 hours of delivery is helpful for documenting the shipping condition and supporting any carrier investigation.

We will review your request and offer an appropriate replacement, refund, or return solution at no additional cost to you for confirmed shipping damage.

If you are unable to report the issue within 72 hours, please contact us when you discover the damage so we can review your situation.