Return & Refund Policy

Return & Refund Policy

At Silkviora™, customer satisfaction is an important part of our shopping experience.
We want you to feel confident when purchasing our automotive accessories, and this policy explains how returns, refunds, and related requests are handled.

1. Return Period & Eligibility

We provide a 30-day return period. You may request a return within 30 days after receiving your order.

To qualify for a return:

  • The item must be returned in its original condition

  • The product must be unused and not damaged

  • The original packaging should be included when possible

  • Proof of purchase is required

Items that do not meet these conditions may not be accepted.

2. Requesting a Return

To begin the return process, please contact our customer support team:

Email:
service@silkviora.com

Before sending any item back, please wait for return approval and instructions from our team.

Once your request is approved:

  • We will provide return instructions

  • You will receive the necessary details for completing your return

  • Items returned without prior authorization may not be processed

3. Damaged or Incorrect Orders

Please check your order carefully after delivery.

If you receive an item that is:

  • Damaged during shipping

  • Defective

  • Different from the product ordered

Please contact us as soon as possible with relevant details and photos. Our team will review the issue and assist with the next steps.

4. Items Not Eligible for Return

Certain products may not qualify for returns, including:

  • Items damaged through improper use

  • Products without original condition or packaging

  • Personalized or specially customized items

  • Gift cards

  • Final sale or promotional items

If you are uncertain whether your order qualifies, please contact us before submitting a return request.

5. Exchanges

If you would like to exchange an item, we recommend returning the original product first.

After your return has been received and approved, you may place a new order for the replacement item.

6. European Union Return Rights

For customers located in the European Union, applicable consumer protection regulations may provide a cancellation period of up to 14 days after receiving an order.

To qualify:

  • The product must remain unused

  • The item should be returned with original packaging

  • Proof of purchase may be required

This right applies according to applicable EU consumer regulations.

7. Refund Process

After your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days

  • Additional time may be required by your bank or payment provider

If you have not received your refund after the expected processing period, please contact us at:

service@silkviora.com

8. Return Information

Please do not send returns before receiving approval from Silkviora™.

Return instructions and the appropriate return address will be provided after your request has been reviewed.

Company Information
Guangzhou Rong'an Cultural Communication Co., Ltd.
Email: service@silkviora.com

Thank you for choosing Silkviora™.
We appreciate your trust and are committed to providing a smooth and reliable shopping experience.