Return Window & Eligibility

Eligible Silkviora™ products may be returned within 30 calendar days following the date of delivery.

To qualify for a standard preference-based return, the item should meet the following conditions:

• The product is unused and remains in its original condition.
• The original packaging, included accessories, manuals, and supplied components are retained.
• The item has not been modified or damaged after delivery.
• The request includes an order number, receipt, or other valid proof of purchase.

If your product has been opened or used, please contact our team with details of its condition. We will review the request according to the nature of the issue and the applicable return terms.

These standard eligibility conditions do not prevent you from contacting us about a defective, damaged, incorrect, or materially misdescribed product.

How to Request a Return

To begin a return, please email our customer support team at service@silkviora.com .

Include the following information so we can review your request:

• Your order number.
• The product you wish to return.
• The reason for your request.
• Relevant photos or videos, when needed to explain a product-related issue.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, does not function as described, contains an incorrect item, or differs materially from the product information provided at purchase, please contact us promptly.

To help us understand the situation, please provide your order number, a description of the problem, and supporting photographs or videos when appropriate.

Our support team will review the information and provide an appropriate solution, which may include a replacement, refund, or return arrangement.

We recommend inspecting your order shortly after delivery and contacting us as soon as you discover any issue.

Items with Return Restrictions

Certain products may have additional return limitations due to their condition, customization, or product-specific characteristics.

Examples may include:

• Personalized or custom-made electronic accessories produced specifically for an individual order.
• Products that have been altered or damaged through improper handling after delivery.
• Digital products or activated software licenses where the applicable product terms clearly identify return limitations.
• Products specifically identified as final sale before purchase, where such restrictions are permitted.

Any product-specific return restrictions should be clearly displayed before purchase.

These restrictions do not limit applicable consumer rights relating to defective, incorrect, or materially misdescribed products.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Any applicable return shipping arrangements will be explained during the return authorization process.

Exchanges & Replacement Requests

If you would like a different product or configuration, please contact our customer support team to discuss the available options.

For a standard preference-based exchange, you may return an eligible item according to this policy and place a separate order for your preferred product after the return has been approved.

If the exchange is necessary because of a confirmed product defect, shipping damage, or fulfillment error, we will review the issue and arrange an appropriate replacement or refund solution without additional cost to you.

European Union — 14-Day Withdrawal Right

Customers purchasing eligible products delivered to the European Union may have the right to withdraw from a distance purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, please contact us at service@silkviora.com within the applicable withdrawal period.

We will provide return instructions and information about the applicable refund and shipping arrangements.

Statutory withdrawal rights, applicable exceptions, and mandatory consumer protections remain in effect independently of our standard return policy.

Refund Processing & Timing

After an authorized return arrives at the designated facility, the returned product will be reviewed according to the applicable return conditions.

We will notify you once the return inspection has been completed and the refund decision has been made.

Your payment provider or card-issuing bank may require additional time to display the refunded amount in your account.

For cases that do not require a physical return, the applicable refund processing timeline will be communicated when the resolution is confirmed.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us with your order number.

Return Warehouse & Shipping Instructions

Silkviora™ may use different fulfillment and return facilities depending on the product and destination.

For this reason, the appropriate return address will be provided by our customer support team after your return request has been reviewed.

Once your return has been authorized, we will provide the designated return warehouse address and the relevant shipping instructions.

Please follow the supplied instructions and retain any return tracking information for your records.