Personal Information We May Collect

When you interact with the Silkviora™ online store, certain information may be collected depending on the features you use and the activities you choose to complete.

Information You Provide

When placing an order, creating an account, contacting customer support, or subscribing to marketing communications, you may provide:

• Your name and contact information.
• Email address and telephone number.
• Billing and shipping addresses.
• Order details and purchase history.
• Account information, where customer accounts are available.
• Messages, photographs, or other information submitted during customer support inquiries.
• Marketing preferences and newsletter subscription choices.

Payment-Related Information

Payment transactions are handled through the payment providers integrated with our store.

We may receive information associated with a completed payment, such as transaction status, order amount, payment method type, and limited billing details.

Complete payment card details are processed through the relevant payment service rather than being directly stored on our store servers.

Information Collected Through Website Use

When you browse our website, information may be collected automatically through website technologies and service providers.

• IP address and approximate location.
• Browser type and device characteristics.
• Pages visited, browsing activity, and interaction with store features.
• Referral sources and general website usage data.
• Cookie identifiers and similar technical information.

How Personal Information Is Used

Personal information may be processed for purposes related to operating our online store and providing the services requested by customers.

Order Management

We use relevant purchase and contact information to process orders, arrange payment, prepare shipments, provide tracking updates, and manage returns or refunds.

Customer Communication

Information included in customer inquiries may be used to respond to product questions, investigate order issues, provide after-sales assistance, and communicate relevant service information.

Store Operations & Improvement

Website interaction information may help us understand how customers navigate our store, identify technical problems, and improve the shopping experience.

Marketing Communications

Where permitted by applicable law and your communication preferences, we may use contact information to send product updates, promotional messages, or information about new Silkviora™ collections.

You may unsubscribe from promotional emails using the unsubscribe instructions provided in the message or by contacting our support team.

Security & Fraud Prevention

Relevant transaction and technical information may be used to identify suspicious activity, prevent unauthorized transactions, protect customer accounts, and maintain the security of our services.

Data Security & Payment Protection

We recognize the importance of protecting personal information provided through our online store.

Our website uses Shopify and integrated service providers to support store operations, account management, and payment processing.

Appropriate technical and organizational measures are used to help protect personal information against unauthorized access, alteration, disclosure, or loss.

Payment information is processed through the applicable checkout providers, which maintain their own security procedures.

Sharing Information with Service Providers

To operate our online store, certain personal information may be disclosed to service providers that perform specific business functions on our behalf.

Depending on the services used by our store, these providers may include:

• E-commerce platform and website hosting providers.
• Payment processing and fraud prevention services.
• Shipping carriers and order fulfillment partners.
• Customer service and communication platforms.
• Website analytics and technical support providers.
• Advertising and marketing technology providers, where their services are enabled.

These providers may process information necessary to deliver their services or fulfill the purposes described in this policy.

We may also disclose information when required by applicable law, a lawful government request, or a valid legal process.

Cookies & Similar Technologies

Silkviora™ uses Shopify's online store technology, which may use cookies and similar technologies to support website functionality.

A cookie is a small data file that may be stored on your device when you visit a website.

Depending on the features and applications enabled on our store, cookies and similar technologies may serve the following purposes:

Essential Website Functions

Certain cookies help maintain shopping cart functionality, checkout sessions, account access, and other essential store operations.

Performance & Analytics

Analytics technologies may help us understand general website activity and improve how customers interact with the online store.

Advertising & Personalization

If advertising or personalization tools are enabled, relevant technologies may be used to measure advertising performance or provide more relevant marketing content, subject to applicable consent and privacy requirements.

You may manage cookies through your browser settings and, where provided, the privacy or cookie preference controls available on our website.

Disabling essential cookies may affect shopping cart, account, or checkout functionality.

For information about cookies associated with Shopify's services, you can review Shopify's Cookie Policy .

Advertising & Marketing Partners

Silkviora™ may use advertising and analytics services to understand campaign performance and communicate relevant information about our electronic products.

If third-party advertising tools are enabled, their providers may collect or receive certain website interaction information through cookies, pixels, or similar technologies.

Such information may be used for advertising measurement, audience analysis, or personalized advertising where permitted by applicable law.

The specific advertising partners involved depend on the integrations enabled on our store. Where applicable, their independent privacy policies explain their data processing practices and available privacy controls.

You may contact us if you have questions about marketing-related data processing or wish to exercise an applicable privacy right.

International Data Processing

Silkviora™ is operated by Shenzhen Nama Young Technology Co., Ltd., a company based in Shenzhen, China.

Our online store uses Shopify and may rely on service providers located in different countries or regions.

As a result, personal information may be accessed, stored, or processed outside the country in which you reside.

Where international transfers are subject to applicable data protection requirements, relevant safeguards will be applied as required by law.

Data Retention

Personal information may be retained for the period reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

• Whether an order remains active or requires after-sales assistance.
• Applicable financial, accounting, tax, and recordkeeping requirements.
• The need to investigate payment disputes or suspected fraudulent activity.
• Customer account status and communication preferences.
• Applicable privacy laws and valid requests for deletion.

When information is no longer required for an applicable purpose, it will be deleted, anonymized, or otherwise handled in accordance with relevant legal requirements.

Your Privacy Rights & Choices

Depending on your location and applicable privacy laws, you may have certain rights concerning personal information associated with your interactions with Silkviora™.

These rights may include:

• Requesting access to personal information held about you.
• Asking us to correct inaccurate or incomplete information.
• Requesting deletion of eligible personal information.
• Withdrawing consent for certain processing activities where consent is the applicable legal basis.
• Objecting to or requesting restrictions on certain uses of personal data.
• Opting out of qualifying targeted advertising or other data-sharing activities where applicable.
• Requesting additional information about how your personal data is processed.

We will review privacy requests and respond within the time frame required by applicable law.

Certain requests may be limited where information must be retained for legitimate legal, security, or transactional purposes.

California & Other U.S. Privacy Rights

Residents of California and certain other U.S. states may have additional rights regarding the collection, use, and disclosure of their personal information.

Depending on the applicable law and the nature of the processing activity, these rights may include requesting access, correction, or deletion of personal information.

Eligible residents may also have the right to opt out of certain sales, sharing, or uses of personal information for targeted advertising.

Where required by law, we will provide applicable privacy choices and process valid requests in accordance with relevant requirements.

You may contact our support team at service@silkviora.com for assistance with an applicable privacy request.

Browser Privacy Signals

Some browsers provide privacy preference signals, including Do Not Track settings or other recognized opt-out mechanisms.

The treatment of these signals may depend on the technology used by our online store and the requirements of applicable privacy laws.

Where a legally recognized opt-out preference signal must be honored, we will process it in accordance with applicable requirements.

You may also contact us to request information about available privacy choices.

Children's Personal Information

The Silkviora™ online store is intended for general consumers and is not specifically directed toward children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13 without any consent required by law.

If a parent or legal guardian believes that a child has provided personal information to our store inappropriately, they may contact us at service@silkviora.com.

We will review the request and take appropriate action in accordance with applicable privacy requirements.

Promotional Emails & Unsubscribing

Customers may receive transactional communications related to their purchases, including order confirmations, shipping updates, and responses to support inquiries.

Where permitted, we may also send promotional communications about Silkviora™ products, new collections, and special offers to customers who have subscribed or otherwise qualify to receive such messages.

Marketing emails will include information about how to unsubscribe or manage communication preferences, as required by applicable law.

You may also contact our customer support team to request removal from promotional mailing lists.

Unsubscribing from marketing emails does not prevent us from sending necessary transactional or customer service communications relating to your existing orders.

External Websites & Independent Services

Our online store may provide links to independent websites, payment interfaces, delivery tracking services, or other third-party resources.

When you choose to visit an external website, your information may be processed according to that provider's own privacy practices.

We encourage you to review the privacy policies of third-party services before submitting personal information through their platforms.

Data Incidents & Customer Notification

If we become aware of a security incident involving personal information, we will review the circumstances and take appropriate steps to address the situation.

Where an incident requires notification under applicable privacy or data protection laws, we will notify affected individuals or relevant authorities within the legally required time frame.

If you believe information associated with your Silkviora™ account or order has been compromised, please contact our customer support team.

Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

The current version will be made available on this page.

Where required by law, we will provide additional notice of material changes affecting the processing of personal information.

We encourage customers to review this page periodically for updated information about our privacy practices.